UK Delivery £3 - Free for orders over £45

Shipping & Returns

Shipping Policy & Return Policy

------------ Shipping Policy ------------

We ship to UK addresses only.

All of our products are carefully handcrafted, and it is very important that our products are delivered promptly and securely. Therefore, we take special care and only use signed or trackable services for shipping (including the services that we can obtain delivery confirmation, which does not include tracking information for full journey) through Royal Mail and Evri.

Depending on the shipping address, the timescale of delivery will vary and we are not able to accurately estimate or guarantee the exact date and time you will receive your order. Occasionally goods may be subject to delays due to weather or higher amount of demand. We have no liability for any late delivery of goods.

The packaging may vary from that shown, which includes tags, labels and packaging bags.

Please contact us by email: for any questions relating to shipping.

All packing and shipping preparation process is dealt during our business hours. All orders will be dispatched during our business hours AND within the couriers’ business hours.

All orders will be dispatched subject to payment authorization and stock availability.

You are responsible for making arrangements to receive the goods and if the goods are held at the post office or a depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods.

We will not have any responsibility for any loss or damage which occurs to the goods after the orders have dispatched.

You agree and make sure to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your name, email address, contact telephone number, and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We have no liability for delays and cancellations of orders and their deliveries where the data supplied by customers is incorrect or inadequate.

------------ Return Policy ------------

We hope that you are delighted with your order. However, if you change your mind, we have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and labels, dust bag, and accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at

Please include your name, your order number, name of item and the reason as below.

Return Request

Your name:

Order number:

Name of item you would like to return:

Reason of return (Please remove anything none-applicable):

Changed my mind / Ordered by mistake / Didn't fit (too big/too small) / Found a better price / Just didn’t like it/ Doesn’t match descriptions or photos (Please include details)/Item arrived damaged (Please include details and photos) / Wrong item was sent (Please include details and photos)/ Missing parts or pieces (Please include details and photos)


If your return is accepted, we will send you an email with instructions on how and where to send your package.
Please request a return by email with above details in the first instance.
Items sent back to us without first requesting a return will not be accepted.

Once you have received the email for the return instructions, please dispatch the item(s) within 10 days from the date of the email.

Return Shipping Cost

The shipping costs for return are your responsibility. It is recommended for you to use secure method of delivery from a reputable carrier and use tracked, recorded or signed services to send the return items.

Please keep the receipt along with the tracking reference number until the whole return process is completed.
We are unable to process refund without receiving return items.

Reduction of the Delivery Cost

The flat rate of £3.00 per order for postage and packaging are added at checkout for delivery, which is non-refundable.

However, we may offer free UK delivery from time to time as a promotion, or limited offer (this includes a discount coupon specialised for shipping) which means we pay the full cost for shipping.
This includes the free delivery option that is available when you spend over particular amount of purchase.

These shipping costs we cover are taken from the total price of your purchase and are non-refundable. Upon accepting return from you, if you are eligible for a refund, these costs will be deducted from the eligible amount of the refund.

For example, if you ordered items for the total amount of £30.00 with a promotion, limited offer or coupon, you may be refunded for £27.00.

Please note these calculations are examples only and each delivery cost and the eligible refund may vary.

These conditions do not apply if the item you received was obviously faulty, defective, or you received the wrong item(s.)

If you would like to return a part of items you have purchased, for example, if you purchased 3 items and you would like to return one of them, then the actual shipping cost we paid would not be deducted.

We will inform you of the shipping cost that needs to be deducted upon the approval of your return. Alternatively, you may find the price of postage on the postage labels.

Please remember it is your responsibility to pay for the postage to return the items to us, and it is recommended to use recorded and/or signed services from a reputable shipping company.

You can always contact us for any return question at

Damages and issues

YOKOABER produces each item carefully and all products are checked throughout up until shipping. However, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will deal with faulty products on a case by case basis.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders and personalised/customised items. Also, we do not accept any returns for earrings and face coverings, hairbands and other items for hygiene reasons unless the item was faulty. Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

We do not offer exchanges for alternative items, sizes or colours. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

If you return item(s) in line with the timeframes and returns procedure, and once we’ve received and inspected your return, we will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund.

If you redeemed any promotion/discount offers when you purchased item(s) and you would like to return such item(s) you will not be refunded the discounted proportion. If you are fully eligible for a return and the return is fully accepted by us, refund will be processed based on the total amount paid for your purchased item(s) less the discounted value.

Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted. Products being returned must be treated in line with the Returns Procedure. If we discover you have handled them in an unacceptable way, you may pay us an appropriate amount.