Q&A

We have gathered most frequently asked questions from customers.

Q: Do you have a physical shop?

A: We only have this online shop. However, we occasionally have pop up shop by participating local events and fairs - we would love to see you there!
We also have fabulous stockiests who stock some of our products.

Please check the local events we attend on our Social Media Pages: @yokoaber on Facebook and Instragram.
Please find out about our lovely and friendly stockiests from HERE.

Q: Is your studio open for visitors?

A: We are not open for visitors to see our studio or purchase items at the studio in person.
The best place to see some of our products in person is at our local pop up events or at our stockiests.

Please check the local events we attend on our Social Media Pages: @yokoaber on Facebook and Instragram.
Please find out about our lovely and friendly stockiests from HERE.

Q: I live in Aberdeen/Aberdeenshire. Can I come to collect my order from your studio?

A: Unfortunately, we do not offer collection services from our studio. We also do not deliver in person even if the delivery destination is the local area of Aberdeen or Aberdeenshire.
You are more than welcome to collect your order at one of our local pop up events. However, such a collection is only available with prior arrangements - Please email info@yokoaber.com for more details.

Q: Are all the fabrics and materials imported from Japan?

A: All patterned fabrics are imported from Japan. Other materials are sourced out locally in the UK where possible.

Q: What is kimono fabric?

A: Kimono Fabrics at YOKOABER are suitable materials to make traditional Japanese kimono garment. Those fabrics are all brand new and imported from Japan. We do not use or upcycle actual garment to make products.

Q: Are the Japanese fabrics second handed/ upcycled?

A: All the Japanese fabrics are brand new materials made in Japan and imported from Japan.

Q: Do you make items as the orders come?

A: No. All the items listed as available on our website are already made and ready to dispatch.
However, it is still subject to availability whilst our best effort to keep updated with the number of stock on the website.

Q: Do you take requests for sold-out items?

A: Yes, we are open for requests to craft/restock sold-out items.
We will check if we have or can source the materials we need for the products. Crafting and processing time will differ depending on the products and the stock level of the materials which will be notified upon your request.
Please email: info@yokoaber for requests.

Q: Do you take requests for personalised items/ commissions?

A: Yes, we are open for requests to craft existing products with different patterns/ colours where we can.
Please email: info@yokoaber for requests.
Postage will apply regardless the total spending of the order.

Q: How long does it take till the orders dispatch?

A: All the items listed as available on our website are ready to dispatch. We dispatch those ready made items on the same or next business day once order is received.

Please see below for personalised items/ restocking items.

Q: How long does it take for personalised/ restocking items to be ready to dispatch?

A: If you would like to request personalised items/ restocking items, we will require crafting and processing time. Crafting and processing time for these items will be different depending on the items and the availability of materials etc.
We will notify the approximate crafting and processing time upon your requests and inform you as soon as the items are ready.
Items will dispatch on the same or next business day once the items are ready, and the order is confirmed with payment.

Q: Do you dispatch orders outside the UK?

A: No. We can only dispatch orders to destinations within UK MAINLAMD (Scotland, England and Wales.)

Q: Can I order products from outside the UK mainland?

A: Orders are welcome from outside the UK mainland as long as the delivery destination is within the UK mainland. The only currency we accept is Pound Sterling.

Q&A